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HotelGESTSM PRODUCT OVERVIEW To access the HotelGESTSM Product Demonstration click on the following PDF Version:. HotelGestSM Presentation PowerPoint® Version: HotelGestSM Presentation DEMONSTRATION To access the HotelGESTSM demonstration click on the link below. Then type "demo" for the username and "demo" for the password. http://www.hotelgest.com/hotelgest/access.asp USER ENDORSEMENTS CLICK HERE FREE 45 DAY TRIAL CLICK HERE sp   HotelGESTSM A DKS&A GEST/QASM Tool With Lodging Segment BENCHMARKS Powered by Differential Web Solutions, Inc. HOTEL GUEST E-SATISFACTION TOOL The HotelGESTSM is the only property management tool that offers competitive market-specific business and leisure brand quality benchmark indices for your segment in each USA market. This cost-effective, automated property management information solution enables hotels to monitor guest satisfaction on a real time basis. A strategic alliance between DKS&A and DWS, Inc., HotelGESTSM provides guest satisfaction information that is better, faster, and more cost-efficient than any other currently available system. HotelGESTSM can also be used at the corporate level for city, region, brand and portfolio satisfaction analysis and much more. METHODOLOGY Guest checkout triggers an email invitation to participate in a brief survey and links the guest to our website. Once the survey is completed (in any language) and submitted, input is automatically incorporated and available in eight standard reports. HotelGESTSM reports are available via password protected website 24/7 from anywhere in the world (www.HotelGEST.com). STANDARD QUESTIONNAIRE TOPICS Basics Ratings Problem Resolution Plus Name Overall Value Problem identification (15 areas) Room Number Overall Satisfaction Problem resolution rating Rate paid Overall Service (6 attributes) Suggestions for improvement Purpose of Stay Hard product (10 attributes) Exceptional staff recognition Guest Club Membership Guest Loyalty   STANDARD REPORTS Eight standard downloadable reports allow a 360° view of property and staff performance: MANAGEMENT COMPONENTS Market Benchmark Index: Satisfaction, Service, Value, Loyalty market benchmarks by segment Trend: Tracks past 15 months ratings for all attributes Control: Daily property ratings for specified month Guest Response Database: Provides all metrics on a guest level basis Exceptional Employee: Identifies those employees who positively impacted guest stay PROBLEM RESOLUTION REPORTS Alerts: Immediately identifies and reports property's most dissatisfied guests Problem Specify: All negative verbatims sorted by checkout, name or room number Suggestions: All verbatim responses to improvement question BENEFITS Market brand quality benchmarks based on DKS&A monthly industry standards: market-level competitive positioning for business, leisure and total guests. 100% on-line and continually updated reports provide real-time assessment of guest satisfaction. On-line, multiple, actionable reports standard accessible worldwide. Gives G.M.'s and department staff opportunity to quickly remediate identified problems. Corporate reports allow for city, region and overall chain or portfolio evaluations. Management companies can evaluate performance of all brands using uniform metrics. Able to integrate data from different sources (email, mail, comment card): no loss of current data. Customizable questionnaire makes information more relevant to specific market needs. For more information please e-mail us at: jcaldwell@dksa.com or call Jim Caldwell at (703) 536-0933 1750 Old Meadow Road · Suite 620 · McLean, Virginia 22102 ©2006 D.K. Shifflet & Associates, Ltd.